Refund policy

Thank you for your interest in my work. Looking to return your order? I am here to help!

ART
All art and art prints sales are final. No returns, exchanges, refunds or cancellations for any paintings or prints. 

JEWELRY and ACCESSORIES
Returns for store credit only. No exchanges, refunds or cancellations on any items; store credit only.

3-day return request and a 7-day return shipment policy. Contact me for a Return Authorization Number within 3 days of delivery.
Contact me within: 3 days of delivery.
Ship items back within: 7 days of delivery.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags and in its original, sealed packaging. You will also need to include the receipt or proof of purchase and the Return Authorization Number.

The following items cannot be returned: 

  • Custom or special, personalized orders.
  • Art and art prints.
  • Items on sale.
  • Open products. (All products are enclosed in a sealed transparent bag which must remain sealed for returns.)
  • Forced returns: Items that are shipped back without a Return Authorization Number. 
  • Returns that do not follow the 3-day return request and 7-day return shipment policy.

To initiate a return, please complete the following steps:

  • Contact me to provide details on which products you would like to return. If your return is accepted, you will receive instructions on where to send your package. Items sent back without first requesting a return will not be accepted.
  • I cannot provide store credit for items that do not reach me. I recommend shipping the item back with a tracking number so you can track it. 
  • I will notify you once I have received and inspected your return and let you know if the store credit was approved or not. If approved, you will receive a code for store credit by email. 

 DETAILS

  • Buyers are responsible for return shipping costs. 
  • I do not provide a return shipping label.
  • All returns are accepted at my legal address in California, United States. It will be provided in the return instructions.
  • Shipping cost is nonrefundable. It will be deducted from your store credit.
  • Seller makes a refund only after receiving the return shipment. If the item is not returned in its original condition, the return will not be accepted. 
  • Seller is not responsible for return items lost or damaged in transit. It is the buyer's responsibility to track a return shipment and/or resolve any related USPS issues. 
  • Please include free/mystery gifts in your return shipment. The price of any missing free/mystery gifts will be deducted from your store credit. 
  • When the order is returned because of an incorrect address or an unavailable location, the order could be shipped again to the correct address at the customer's request. For repeated shipping of the returned orders, buyers are responsible for new shipping costs. The new shipment will be arranged after payment of the new shipping fee by the customer.
  • Seller is responsible for the shipping cost only if the buyer has received the wrong item.

Note: Free shipping is applied for some items as a promotional tool. It is applied only for the first shipping of the order. Free shipping cannot be applied for the second shipping of returned items. Buyers are responsible for shipping costs for the repeated shipping of returned orders for any reason, even if the primary shipping was free. The new shipping will be arranged after payment of shipping fees by the customer.

DAMAGES AND ISSUES
I am not responsible for items that are lost or arrive damaged. Please inspect your order upon delivery and contact USPS with your tracking number to resolve the issue with them if the item is defective or damaged.

If you receive a wrong item, please contact me immediately so that I can evaluate and resolve the issue quickly to make it right.

By completing a purchase onwww.sarupasidaarth.com you agree to aforementioned full return policy.